Troubleshoot download problems Search. All Apps User Guide. Select an article: Select an article:. Having trouble downloading non—Creative Cloud Adobe products? Try these solutions to resolve common browser, system, and connectivity problems that can interfere with successful downloads of non—Creative Cloud products. Try this first.
Follow the troubleshooting steps in one of the following documents—whichever applies to your download: Can't download a non—Creative Cloud purchased product? See Troubleshoot Akamai Download Manager downloads. Can't download a trial that uses Akamai Download Manager? Includes Acrobat X Pro. See Can't download trial Akamai Download Manager.
Try this second. Didn't find what you needed in Try this first? Try one or more of the following tasks. Use a different browser. Make sure that your computer meets the Akamai Download Manager minimum system requirements. Note that you cannot repair a damaged PDF itself. Most modern web browsers can easily open PDFs. Make sure Adobe Acrobat Document is selected for the file type, and save the file. Note: If you don't see a Save As dialog box, your browser may have downloaded the file automatically, possibly in a separate downloads window.
Locate the saved PDF, and double-click the file to open it. If your browser opened a downloads window, double-click the PDF in the downloads list. If you have a different printer connected to your computer, try printing the file to the other printer.
Sometimes a different printer can successfully print a PDF that doesn't print on another printer. To switch printers on Windows, see Change the default printer Windows 10 and 8 or search Windows help for instructions.
Often printing problems stem from issues with the PDF file. Even if a PDF looks fine on screen, it can contain incomplete or corrupt data. Click the Advanced button in the Print dialog box to find this option.
In Windows 7, the Advanced button is at the bottom of the dialog box. Sometimes a PDF file becomes damaged or contains corrupt data. If you downloaded the PDF from the web or received it in an email, download the PDF again or ask the sender to resend it. Copy the file directly to your hard drive, rather than a thumb portable or network drive.
Include only letters and numbers in the filename. Try printing the new copy of the PDF. Open the file in the original program such as a word processing or a page layout program. Welcome to the Community! Skip Take tour. Adobe Support Community. Turn on suggestions. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Showing results for. Show only Search instead for. Did you mean:.
Acrobat Wont download. Install update and subscribe to Acrobat. Click Done. Go to the Extensions in the sidebar. Click Preferences Panes and then checkmark Flash Player. Click the Remove button. These might also interest you: You receive an error when trying to update Acrobat or Reader. Uninstall Acrobat DC or older versions of Reader. Acrobat Reader There is no uninstaller for Reader in Mac. You can directly delete the application from the Applications folder.
Follow the onscreen instructions to uninstall Acrobat. In the Authenticate dialog box, type the macOS user name and password for an administrator account and click OK. The uninstaller removes only Adobe Acrobat files from the system. It does not remove Acrobat Reader files, Acrobat user data, or files that are shared with other Adobe applications. Acrobat: Download Acrobat from the Acrobat downloads page. Click the installer to start the installation process.
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